Audi Limerick in Limerick

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Customer reviews about Audi Limerick

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  Darren Nash Added 19/12/2017

  ★ ★ ★ ★ ★
  I visited Audi Limerick recently with a few queries about my car and I have to say phil & jeremy in service were very helpful. I would easily recommend them
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  James O'Donoghue Added 29/11/2017

  ★ ☆ ☆ ☆ ☆
  I booked my partners Audi A3 in for a service last year to Audi limerick, whilst servicing the vehicle we were informed that the vehicle had an ignition fault. The service advisor informed us it would need to be booked in for repair when it would be suitable for us. My partner booked the car in for a service and the ignition fault to be repaired and as I had a appointment in limerick we decided to kill two birds. I was told that I would receive a courtesy car on arrival. When I arrived at the garage after travelling from Kerry, I was told that I would have to wait until 9 am for the courtesy car. As my appointment was for 8.30 I asked to be dropped off at my appointment. The service personnel duly obliged, three hours later I received a call from the service department informing me that the ignition part would have to be ordered and could we bring the car back tomorrow also the service had not been completed yet. I informed the person that I was not happy that the car was not fixed and I would like it rectified due to the car not starting first time anymore. I asked if I could leave the car to be repaired and take the courtesy car returning once our car was ready.
  This was declined I was told that there was no car available now. I asked why the part was not pre ordered I was told that they must have been very busy that day and the person who had taken the booking didn't normally work in the service department.
  All in all I had to get a bus back to Kerry and get a lift the following day to collect my car. When collecting the car the member of staff with whom we had been talking to on the phone didn't acknowledged the issue or make any attempt to deal with my dissatisfaction.In fact she blanked us and left her colleague hand the car back to us. I will not use this dealership in future as the service department have no customer skills I would expect more from a main dealer.

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