Matthew Stephens Jewellers in Limerick

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Customer reviews about Matthew Stephens Jewellers

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  Mary Mc Inerney Added 20/01/2018

  ★ ☆ ☆ ☆ ☆
  
  On Monday last December 7th I purchased a sterling silver St. Christopher Medal in your store from a lovely girl downstairs. I explained to her that it was for my only son who turns 21 next Monday December 14th and is currently living in Germany. I told her about all his travels and why I felt the St. Christopher was an appropriate gift for him. The chain that was on the medal was too thin and short for a man so I purchased a thicker, longer one. The total of my purchases came to €84. I told the lady that I wanted the medal engraved with Mondays date (14/12/15) and the number “21”, I also explained that it needed to be in the post today (Thursday 10/12) in order to be in Germany by Monday. The girl I dealt with was excellent and wrote everything down properly as I was watching her. This should all be in the Repairs book! She specified that the medal be ready for collection on Wednesday at 5pm so that it would definitely be there today when I called for it. The medal also had to be saudered onto the new chain as the loop was too small.
  
  I unfortunately suffer from migraine and couldn't collect the medal myself today. My Husband went in for it instead. He brought it home so that I could see it before we posted it. To my horror the engraving is WRONG! The date is engraved across the middle of the disc leaving no appropriate space for the figure “21” which isn't there at all!!!! I am so very upset I cannot even explain it. It is hard enough to have your only child so far away on their 21st Birthday but to find that a gift you put a lot of thought into has been completely messed up is beyond belief.
  I rang your store as soon as I saw the medal and spoke to a Lady named Colette who was very apologetic but it wasn't her fault, it is the fault of the engraver who obviously did not read the instructions on the docket correctly. Colette has said that if my Husband brings the medal back in today (which he is now doing) the 21 can be added and that she will ensure the gift is fedexed to Germany in time for my son to receive it on Monday. While I do appreciate this, the fact is the disc is destroyed as the positioning of the date is in the middle of the disc and therefore when the 21 is added it will not look right. The 21 was supposed to be under the date in larger script in order to emphasise the fact that it is a 21st Birthday gift.
  
  I am so very upset and disappointed in Matthew Stephens Jewellers who we have supported for over 26 years. In fact our Engagement and Wedding Rings were bought in your store 26 and 24 years ago respectively also our Eternity ring as well as numerous gifts since then. It was my only choice of store to use when deciding on this gift. Your engraver has managed to ruin my sons gift for me and made me 100 times more upset at him being away not only on his 21st but at this time of year as well.
  Thanks for that,
  
  Mary Mc Inerney

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Matthew Stephens Jewellers – Ireland's Premier Jewellers